Posted by: Nancy Raulston on: May 25, 2011
Remember those wind-up toys we had as kids? You would wind the key and set them down and they would do whatever strange behavior they had been designed to do (a set up chattering false teeth comes to mind). They could flip upside down or run into a wall and it made no difference — [...]
Posted by: Nancy Raulston on: May 2, 2011
Often, by the time a company calls me in, the individuals needing help have been having the same unsatisfying conversation over and over and over. Regardless of what topic they try to talk about, soon they find themselves airing the same old complaints, even using the same terms in the same voices. It’s very obvious [...]
